Terms & Conditions

Who Are We?

This website, [Your Store Name], is owned and operated by [Your Company Name]. If you have any questions, feedback, or need assistance, you can contact us at:

• Email: [yourstore@email.com]

• Phone: [your phone number]

• Address: [your company address]

Purpose of These Terms

These Terms & Conditions explain how you can use our website, create an account, and place orders. By using our site or placing an order, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please stop using the website.

Changes to These Terms

We may occasionally update these Terms to reflect changes in our policies, the law, or our services. Please review them from time to time. Major updates will be communicated through email or notices on our website.

Your continued use of the website after changes are made means you accept the new Terms.

User Accounts

Creating an Account

To place orders, you may need to create an account by providing your personal details. Please refer to our Privacy Policy for information on how we collect and use your data.

Business Accounts

If you’re placing orders on behalf of a business, you must have the authority to do so and provide the business’s details.

Managing Your Account

You can update your details or reset your password anytime. Accounts are personal and cannot be shared. We may suspend or close accounts that breach these Terms.

Placing an Order

You can order products through our website or by phone.

Online Orders:

1. Log into your account.

2. Add products to your cart.

3. Confirm your delivery and billing details.

4. Select a payment method and apply any discount codes.

5. Place your order.

Phone Orders:
Provide your details to our team, who will assist you in placing the order.

Before submitting your order, please check all details carefully.

Order Confirmation & Contract

Once you place an order, we’ll send an email confirming we’ve received and accepted it. This email marks the start of a contract between us.

For phone orders, confirmation is provided by email along with a summary.

Product Availability

All orders depend on product availability. If an item is out of stock, we’ll notify you and offer a refund or alternative.

Cancelling & Returning Orders

Right to Cancel:
If you’re a consumer, you may cancel your order for eligible products within 10 calendar days of receiving them.

Products Not Eligible for Return Include:

• Perishable goods (e.g. food, supplements)

• Items unsealed after delivery for hygiene reasons

• Digital goods

• Products mixed with other goods after delivery

How to Cancel/Return:

1. Notify us within 10 days by email or phone.

2. Return items in their original condition and packaging.

3. Use a tracked delivery service.

4. Include any free items received as part of a promotion.

Refunds:
We’ll process your refund within 10 calendar days of receiving the returned items or proof of return. Shipping fees are non-refundable unless the return is due to our error.

Prices & Payment

Prices listed on the website include VAT (if applicable) and are valid at the time of order. Prices may change but won’t affect confirmed orders.

Delivery charges are shown at checkout.

If a pricing error occurs, we’ll inform you before confirming your order. You may choose to proceed at the correct price or cancel for a full refund.